Research · Workflow Map

Which workflows AI is disrupting, and who is doing it.

36 workflows across 13 functions. The disruption signal combines funded companies, disclosed capital and named use cases.

Disruption signal, top 10

0–100, computed
Customer support78
Security operations67
Contract review & drafting52
Employee service desk43
KYC, AML & compliance39
Software engineering37
Prior authorisation & revenue cycle34
Product & design29
Learning & performance12
Recruiting4

Customer

Customer support

Answering, triaging and resolving customer requests across chat, email and voice.

Signal
78
Funded
1 companies · $350M
Use cases
15
Industries
Real estate & construction, Banking & financial services, Retail & e-commerce, Software & IT services, Telecom & media

Funded players: EliseAI

Customer success & renewals

Onboarding, health monitoring and renewal work on existing accounts.

Signal
No evidence yet

Sales & marketing

Prospecting & outreach

Finding, qualifying and contacting potential buyers.

Signal
No evidence yet

Sales operations & forecasting

Pipeline hygiene, quoting, forecasting and CRM upkeep.

Signal
No evidence yet

Marketing content

Drafting, localising and versioning copy, imagery and video.

Signal
2
Funded
0 companies
Use cases
1
Industries
Retail & e-commerce

Campaign & performance marketing

Planning, buying and optimising paid and owned campaigns.

Signal
No evidence yet

Technology

Software engineering

Writing, reviewing, refactoring and shipping code.

Signal
37
Funded
1 companies · $1.0M
Use cases
7
Industries
Software & IT services, Banking & financial services, Telecom & media

Funded players: ByteAsk

Quality assurance & testing

Designing, running and maintaining software tests.

Signal
No evidence yet

IT operations & service desk

Incident handling, access requests and infrastructure operations.

Signal
No evidence yet

Security operations

Detecting, triaging and responding to security events.

Signal
67
Funded
2 companies · $281M
Use cases
0
Industries
Software & IT services

Funded players: Rein Security, Armadin

Data & research

Data analysis & BI

Querying data, building reports and explaining what changed.

Signal
No evidence yet

Research & knowledge work

Gathering, synthesising and briefing on information.

Signal
No evidence yet

Legal & risk

Contract review & drafting

Reviewing, redlining and drafting contracts and legal documents.

Signal
52
Funded
1 companies · $550M
Use cases
1
Industries
Professional services, Public sector

Funded players: Harvey

KYC, AML & compliance

Onboarding checks, transaction monitoring and policy compliance.

Signal
39
Funded
1 companies · $34.0M
Use cases
1
Industries
Software & IT services, Banking & financial services

Funded players: Comp AI

Regulatory affairs

Tracking rules, preparing filings and managing regulator contact.

Signal
No evidence yet

Finance

Finance close & reporting

Reconciliations, journal entries, consolidation and management reporting.

Signal
No evidence yet

Planning & forecasting

Budgets, scenario models and variance commentary.

Signal
No evidence yet

Payables & invoicing

Invoice capture, matching, approval and payment.

Signal
No evidence yet

Audit & tax

Evidence gathering, testing and filing preparation.

Signal
No evidence yet

Operations

Procurement

Sourcing, supplier selection, negotiation and spend control.

Signal
2
Funded
0 companies
Use cases
1

Supply & demand planning

Forecasting demand and planning inventory and capacity.

Signal
No evidence yet

Logistics & dispatch

Routing, scheduling, tracking and exception handling.

Signal
No evidence yet

Quality inspection & maintenance

Inspecting output and predicting and scheduling maintenance.

Signal
No evidence yet

Field service

Dispatching, guiding and documenting work done on site.

Signal
No evidence yet

People

Recruiting

Sourcing, screening, scheduling and assessing candidates.

Signal
4
Funded
0 companies
Use cases
2

Learning & performance

Skills mapping, training content and performance reviews.

Signal
12
Funded
0 companies
Use cases
6
Industries
Education, Banking & financial services

Employee service desk

Answering HR, payroll and policy questions from staff.

Signal
43
Funded
1 companies · $77.0M
Use cases
1
Industries
Banking & financial services

Funded players: Ema

Financial products

Insurance claims

Intake, assessment, fraud checks and settlement of claims.

Signal
2
Funded
0 companies
Use cases
1
Industries
Insurance

Underwriting

Assessing and pricing risk for policies.

Signal
No evidence yet

Credit decisioning

Assessing applicants and monitoring loans.

Signal
No evidence yet

Health

Clinical documentation

Capturing and coding notes from patient encounters.

Signal
4
Funded
0 companies
Use cases
2
Industries
Healthcare & life sciences

Prior authorisation & revenue cycle

Eligibility, authorisation, coding and billing work around care.

Signal
34
Funded
1 companies · $16.5M
Use cases
0
Industries
Healthcare & life sciences

Funded players: GenHealth.ai

Discovery & R&D

Hypothesis generation, screening and experiment design.

Signal
2
Funded
0 companies
Use cases
1
Industries
Healthcare & life sciences

Product & design

Product & design

Specifying, prototyping and testing products and interfaces.

Signal
29
Funded
1 companies · $5.0M
Use cases
0

Funded players: VerifAIX

Education

Teaching & tutoring

Personalised instruction, practice and feedback.

Signal
2
Funded
0 companies
Use cases
1
Industries
Education

Public sector

Citizen services & permits

Handling applications, enquiries and casework for the public.

Signal
No evidence yet

Thank you.

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